Lettings Consultant Review

I conduct lettings valuations which I have sourced and booked in myself through business generation, this includes marketing of a new property and the various compliance checks/negotiation of fee deals. I then carry out lettings viewings and registration of potential tenants and processing tenant applications. I carry out routine visits at properties with a currently active tenancy and have to update everybody with regular customer cobtact.

I have definitely developed my customer service skills. I have developed my negotiation skills to ensure the best outcome is gained for all involved. I have developed my organizational skills to ensure that I make the best use of my time and space within the diary. I have learnt new valuing skills through internal training courses which has also increased my personal confidence within my job role.

I enjoy the programme I am completing as I am constantly learning new knowledge that I can input into my daily role. The programme has enabled me to tighten my knowledge around the various pieces of compliance and legislation that we must comply with - especially the pieces which aren't well known. This also enables me to use my knowledge as a tool during valuations when winning business as I am more knowledgeable than other agents.

It has been difficult for me and the programme I have been completing as the most part of it has been carried out since the COVID restrictions began last year. However the programme has been adapted to fit in well with the restrictions constantly changing and made sure that all learning material has been accessible to me.

My employer gives me support whenever I request it. I have dedicated time within the diary each week to complete any outstanding tasks or assignments which need to be completed. There is also dedicated times for meetings with my trainer and my employer has always been happy to provide any extra support/assistance when I have needed this.

My training provider has provided adequate support when I have been working on the various tasks and assignments, although there was a couple of occasions when I had to ask multiple times for some assistance before I got a response which did delay me completing those particular tasks. However due to COVID I believe all trainers have been under further pressure with being responsible for more learners due to being remote.

I definitely believe that this qualification has improved me within my job role and enabled me to perform better. There are specific things that I now talk about with clients which has helped me to win business against other agents. Most of the knowledge I have learnt has been around compliance and legislation.

There are no sports activities or clubs within the company I work for. We do usually hold regular meetings, locally and within the region prior to COVID that are good social interaction with other colleagues within the area. Our employer does not hold any networking events however we are encouraged to attend external networking events to promote business and increase contacts.

Yes

I would, and have, recommended this company to a family member or a friend. I believe this company is a well known professional company to work for with a good structure in place and a very clear career progression path for any employee to work towards. I also believe that the company provides training at a much higher level than I have experienced previously.

To be aware that there are high targets on a monthly basis, however with the high standard of training provided by the company and support which is given that these targets are within an achievable level. The company employs dedicated, hardworking staff and there are always opportunities to develop your career .