Customer Service Advisor Review

Back to back calls with no breaks in between (unless you specifically take one) if you do take a break it will go against your own adherence. Essentially the role is telephony based in which i follow a loose script and help customers by making sure their needs are met.

Yes. i'm very affluent in customer service and it has gave me more practise in that. in terms of new skills - no. Its not a job in which you learn new things. its more a job in which you perfect things that are easily done with simple training. if you have a brain its a simple and typical call centre job.

i didn't. the apprenticeship was not very well organised or managed. Consistently there was little to no communication with the trainer. The program was relativity interesting, but considering it was a level 2 it wasn't anything substantial or transferable. Easily someone could learn what i know from simple, and free, sources such as Wikipedia

As mentioned before the structure was dreadful. Even from the first day they didn't have the necessary paperwork for us to fill in. so we were forced to do team building exercises that we had already done with the company. On top of that, communication was not the best between trainer and 'student'

Lots, in fact. Our employer was very supportive with time off the phone in our schedules as well as additional time put in if necessary. and any issues we raised were taken very seriously from the employer. Main reason is because they were the ones paying for our training from the trainer.

We would each have 1-1 sessions with the trainer every month. However some of those were cancelled and not rearranged. But we also did have extra sessions at our demand because we felt it was necessary - but the only reason we demanded these extra sessions is because the training was not clear from the offset.

It does give me a broader understanding of the product - that i cannot fault. however, in terms of performance in my role. it would have not affected that regardless. like i mentioned before anyone with half a brain and access to Wikipedia could learn what i know in regards to insurance.

Probably. but its not something i care for. and also i don't see how this relates to either the apprenticeship or the role itself. if i decide to do something i have no obligation to let you know why i do or if i dont want to do said activity.

No

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