Counter Fraud Review

by Direct Line

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Counter fraud handler within Direct Line Pet insurance. Role includes investigating claims of concern and taking actions on claims where fraud has taken place.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes, developed my technical skills hugely while completing my diploma. Understanding of legal principles, legislation & governance that affects my day to day role.

8/10

3. To what extent do you enjoy your programme?

Hard work but rewarding.

8/10

4. How well organised/structured is your programme?

Very well structured. Lots of support from Babbington and DLG.

9/10

5. How much support do you receive from your employer?

Lots of support and given plenty of time to complete my diploma.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Again, lots of support and structure. Regular contact with Babbington throughout.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Yes, I do feel I perform my role better. I feel I have more confidence in my decision making.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, lots of encouragement to engage in extra-curricular activities, charity work, etc.

9/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

Good place to work, job safety, benefits, well being.

10. What tips or advice would you give to others applying to Direct Line?

Go for it.