Service Management Apprentice Review

The management and resolution of network defects. Organising teams to work on teams and set the workload bases on the priority level associated with each defect

I have learnt many new things both within the workplace and as part of the training provided through the apprenticeship. I am able to configure a range of networking devices and have established vital workplace skills.

The workload is challenging at times but i have thoroughly enjoyed developing my knowledge and career amongst supportive and knowledgeable colleagues.

There was a lack of structure in the beginning from lack of experience on the team when it came to training an apprentice, after some guidance, this was quickly resolved and has been smooth sailing since

There has been a good level of support, it defiantly varies across the teams but overall people are very happy to assist and support the learning process.

There was always easy communication between the training provider to facilitate an effective learning environment. Tutors are very supportive and happy to help.

The qualifications taught the key fundamentals, but didn't always map directly to my specific job role, but it would be a challenge to find a course that did. But for the most part the training has definitely increased my knowledge and assisted my development in the workplace.

Team building and volunteering days are available. Every year (when there isn't a pandemic) there's a Christmas party and a summer BBQ for the department, which is a good networking and social occasion

Yes

The company offers opportunity's to further education without compromising workplace experience. They have career paths that would appeal to a wide range of interests and have the level of support within the company to create a clear and thorough development for each individual

There's no reason not to really, its a great opportunity and really do you get out what you put in.