Customer Service Advisor Review

by Co-op

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering phone calls Answering emails Calling funeral homes Speaking to bereaved families Helping customers Solve customer queries Change bank details, customer name, address Cancel funeral plans

10/10

2. Have you learnt any new skills or developed existing skills?

Yes

10/10

3. To what extent do you enjoy your programme?

I enjoy it a lot, I feel as though I have learnt a lot and everyone is very supportive. The work I do makes me proud as I am helping people during a difficult time

10/10

4. How well organised/structured is your programme?

Really well We get work books set by Salford College and work schedule time in for us to work on these We also have a workshop with college each month

10/10

5. How much support do you receive from your employer?

As much as needed, my manager is really supportive and checks on me regularly The planning team schedule us in around 8 hours a work to work on our apprentice work which is set by college

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support, my trainer/assessor helps me and goes through work with me I will send her my work before uploading to see if I can make any amendments and she is always happy to help

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It feels goof to know that I get a qualification at the end and I can earn while I learn I think the work done is put into practice and helps me in my day to day role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not at the moment due to COVID19

8/10

9a. Would you recommend Co-op to a friend?

Yes

9b. Why?

It is a great place to work, there are lots of benefits and everyone is so welcoming. The co-op values and behaviours are really reflected in the office. The team are always helpful and approachable

10. What tips or advice would you give to others applying to Co-op?

To do your research, look at the company values, behaviours and history Think about the different umbrellas of the business Be aware the interview may be a video or skype interview Prepare