Customer service advisor Review

by Sky

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a customer service advisor with sky. I am part of the tech team that deals with solving customer issues that can be Broadband and tv issues

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to communicate a lot better on the phone and how to empathise with customers a lot better.

9/10

3. To what extent do you enjoy your programme?

I enjoy the programme as it allows me to gain valuable on the job experience as well as learning how to give the best service.

8/10

4. How well organised/structured is your programme?

The programme could do with a bit more time to do our studies. It is quite hard to find the time to balance the job and the learning side.

6/10

5. How much support do you receive from your employer?

I have received a lot of support from my employer. There is always someone available to answer any questions i have.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

i have a monthly meeting with them and they are always available to email if we have any queries

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

This give me a lot of information and help as I came from a non customer facing role so everything is new to me. This gives me a lot of information that i can use when on the calls

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes the team at sky arrange things. These are done virtually at the moment. This included bongos bingos and quizzes

9/10

9a. Would you recommend Sky to a friend?

Yes

9b. Why?

Excellent training services. Great benefits and a wide range of opportunities to improve and grow in the business

10. What tips or advice would you give to others applying to Sky?

Just be yourself. Be confident in your abilities