Guest Support Team Manager Review

by Whitbread

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Managing a team size of 16-26 reservations agents -promoting our rooms, f&b products to generate revenue. Day to day activities: Coaching/mentoring, managing absence/lateness, performance conversations, addressing any concerns, call quality/ feedback sessions, meetings, admin/payroll, etc

10/10

2. Have you learnt any new skills or developed existing skills?

Coaching techniques - GROW How to deliver effective coaching How to approach challenging conversations - conflict model How to motivate people and knowing their motivation- maslow hierarchy / satisfaction dissatisfaction theory Different style of learning / communication methods

10/10

3. To what extent do you enjoy your programme?

I enjoy learning new things to grow into a better and confident person and completing my role the best of my ability. I have gain alot of new knowledge through self learning and the portal was engaging by having different information, styles of learning to support all leaners

7/10

4. How well organised/structured is your programme?

Very structured with the appointments and what needs to be covered. All the information is also displayed on the portal

10/10

5. How much support do you receive from your employer?

I feel supported, however would be great if there was more skills day with all the leaners, a time to engaged and shared ideas/ example of evidence to make you feel more confident

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Very supportive and available at all times via email & call. Any issues my leader will act on especially with technology issues being reported efficiently

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It is a lot of self learning - you have to push and motivation to be in that mind frame - be great if there was more engaging workshops to recap the modules to gain further confident and a chance to gain rapport with other people on the same course

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Social activates on teams - we have leant so much on teams and the different tools. due to covid-19 we could not do activities, sports events etc - but we are planning something for the end of summer time

8/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Whitbread is a very support and invest a lot of time finding the right role against her strengths and skillset for you to unlock your potential.

10. What tips or advice would you give to others applying to Whitbread?

It is a start career; you can plan you career or not - either pathway you will gain so much skills and experience while enjoying the Whitbread culture