Customer Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My job is first point of contact for Natwest group customers to assist them with their banking needs. I work in the Telephony service in Belfast answering calls. Customer queries can very widely, so i assist with a large range of questions, queries complaints etc each day. TThe aim is to assist these customers at first point of contact.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt a lot about products and services offered by the company, as well as developing skills using the banking systems. This job was in a completely new sector than any other job i had worked in the past so it was an adjustment and every day has been diferent.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the apprencticceship programe. It is encoraging to be around pthers who are also new to the job, so we can all learn together. There has been a lot of support so far, we have only began but i am interested to see where it takes me. The sessions are interesting.

    8/10
  • 4. How well organised/structured is your programme?

    • The programme is very well structured. The plan for each week is laid out, and the work that needs to be completed is clearly explained and deadlines are always given. It is easy to reach put if any support is needed, and I am around others in the sme programme so i can reach out to them too.

    7/10
  • 5. How much support do you receive from your employer?

    • There is a lot of support in place, especially as a new joiner. My team leader is excellent, support is constant from him and from our new team. There is an online support chat manned by team leaders that is always available for immediate help, and I have been added into teams chats for further supoort.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Support is always available when it is needed. Contact details has been given to us if we have any questions or problems, and there is a session with the trainer every second week where we are asked if we need any assistance as well as progressing thorugh the next weeks work.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • As i have only began this programme it hasnt had a great impact on my work life just yet, but we have only had 2 sessions.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • At the moment with the current COVID situation we havent been made aware of a lot of outside work activities.

    5/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • It has been an enjoyable experience for me so far.

  • 10. What tips or advice would you give to others applying to NatWest?

    • Go for it, I enjoy my work

Details

Level 2 Apprenticeship

Finance

Belfast

April 2021

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