Customer Service Review

by BT Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Giving customer service to service providers and in my new order management role, looking after orders and making sure they remain fluid.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Confidence, overall customer service, knowledge of Openreach and customer service as a whole, how to interact with customers

    10/10
  • 3. To what extent do you enjoy your programme?

    • Highly! Well run programme from Openreach and apprenticeship as a whole.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised from top to bottom

    10/10
  • 5. How much support do you receive from your employer?

    • I receive support on a constant basis if I need it

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Constant support when needed from my Assessor who is approachable.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Able to further develp my knowledge around customer service which helps how I portray myself in my job role.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We will be having social activities soon and future networking events.

    10/10
  • 9a. Would you recommend BT Group to a friend?

    • Yes

  • 9b. Why?

    • Well run company with good career avenues to go down in the future

  • 10. What tips or advice would you give to others applying to BT Group?

    • Apply and do thorough research which will help in interview.

Details

Level 3 Apprenticeship

Business Operations

West Midlands

April 2021

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