Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • In my Job Control role, I am currently doing order management and making sure that orders are on the right path. I am making sure that ptw forms are sent out and signed, calling customers to confirm appointment dates and escalating orders that havent had any updates for a while etc.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt customer service skills, being understanding and friendly while talking to customers. I have also developed more confidence skills when it comes to talking to others as I am working with a variety of new people, different backgrounds and age groups.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I do enjoy doing stuff with my team and doing something different every 3 months, but I also think it would be nice if we could do things that we also enjoy as individuals that would allow us to progress further into different parts of the industry.

    7/10

  • 4. How well organised/structured is your programme?
  • It is quite structured as we do a different job role every 3 months which ensures us that we can gain new skills while working around the business. Might need to ask a few more questions about what's going on near the end of our apprenticeship though.

    7/10

  • 5. How much support do you receive from your employer?
  • I receive a good amount of support from my employer. They're understanding and make sure that you do really well within your apprenticeship.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I also receive a good amount of support from my training provider as well. If I need any clarity over something related to my assignments etc, they are able to advise me on what I would need to do next.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • My qualification through my training provider helps me to perform better in my role as there are topics such as continuous improvement which would help me in my role that I had never heard about before. I think doing assignments on things like this or just doing the training courses are very helpful.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Because of covid, this hasn't been possible. But I'm hoping when everything eases, we would be able to. We only had one livestream chat but that was about all.

    5/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • They give good training plans which are helpful and useful throughout your apprenticeship journey, and are usually quite relevant to the work you are doing as well.


  • 10. What tips or advice would you give to others applying to BT Group?
  • Make sure to complete everything to a good standard and make sure that you go through things that you might not understand fully as well.


Details

Level 2 Apprenticeship

Business Operations

Birmingham

April 2021


View More Reviews
Recruiting? See how we can help you