Cloud Support Manager Review

by Pearson plc

Best Apprenticeship Employer

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a Cloud Support Manager responsible for technology infrastructure in customer service, including call centre telephony and CRM, networks and desktop support

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • During my apprenticeship I have learned many new skills from coding Java, HTML, CSS, JavaScript and SQL through to project management

    9/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy the Degree Apprenticeship I am undertaking. As a mature student (40+) I have been able to learn new skills from both the course and my peers. It has kept my skills current to the requirements of the business.

    9/10
  • 4. How well organised/structured is your programme?

    • The programme is very well structured. I understood what I would be studying right from the start, even with the effects of Covid-19 I have been able to continue my studies effectively with full support from the supplier and my employer

    9/10
  • 5. How much support do you receive from your employer?

    • I receive any support that I need from my employer including extra time for studies if necessary. My employers are keen to see my progress and appreciate the new skils that I am learning

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As a University the support network is very well structured. From tutors to my individual Skills Coach, Library, IT and extra sessions around skills relevant to my degree.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The additional skills that I am pushed to learn are helping increase my understanding of the business, and I've worked my employer for 20 years! Its never too late to learn new skills and put them into practice

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • This has been limited through Covid-19 but there has still been an effort to connect as a department using digital platforms, and we are encourages to take part in activities such as a 10K a day step challenge, and write blogs of our experiences

    8/10
  • 9a. Would you recommend Pearson plc to a friend?

    • Yes

  • 9b. Why?

    • I have worked for my employer for close to 20 years. They are fair, supportive and believe in putting their people first. They encourage you to better yourself and provide the opportunities to do so.

  • 10. What tips or advice would you give to others applying to Pearson plc?

    • Join, grasp any opportunities that you can. The only thing from stopping you from going further is you. Even if you don't hold ambitions to further your career, working for Pearson will still give you opportunities as part of your role to improve yourself and most importantly, you always have a voice.

Details

Degree Apprenticeship

Information Technology

Manchester

April 2021

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