Apprentice Relationship Manager Review

by NatWest

Best Apprenticeship Employer

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am working within the professional services team, in corporate and commercial banking. I join lots of customer calls with businesses that we look after. These calls include: getting an overview of how the business is doing financially and generally, and provided business with financial support.

10/10

2. Have you learnt any new skills or developed existing skills?

I joined this team without any prior banking experience. So, over the last few months, I have learnt huge amounts about banking (including loans, overdrafts, reading bank statements, cash flow forecasts ect). My confidence when speaking on the phone to customers has also improved.

9/10

3. To what extent do you enjoy your programme?

I am really enjoying this programme. It is enhancing my customer advisor skills, which I can take to my day to day role when dealing with many customer enquires. My confidence with overall banking has also improved.

9/10

4. How well organised/structured is your programme?

My programme is well organised. At the start of our programme, we were given a detailed time table with dates and deadlines of what sessions we needed to attend and also handing work in. My coach that I was assigned to, is able to answer any questions that I have.

9/10

5. How much support do you receive from your employer?

I receive all the support that I need. Whenever I get stuck with a task or am unsure how to complete something, there is always someone that is willing to go through the process with me.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My main point of contact is my coach. My coach is available for me to contact whenever I need the help, so we receive as much support as we need to succeed.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification allows me to enhance my skills in order to perform the best during my day to day role. My course is about customer advisory. My day job involved a lot of customer contact, so this really helps.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes. During my first 3 months working for NatWest, I got involved in the CPC Partnership. This allows me to be a mentor to someone else and also get mentored myself. This extra activities allows for networking, and gaining confidence speaking to a wider audience .

10/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

Since I joined NatWest, after leaving sixth form, I have been supported the whole way. I have got a forever growing network and feel like I am developing so quickly!

10. What tips or advice would you give to others applying to NatWest?

Make sure you don't turn down any opportunities. Take on as many tasks given within the team (even if you have to ask lots of questions!). Put yourself out there, to come across confident and willing to work hard.