Customer Success Manager 5-11 Review

I manage a team of 9 customer success consultants who look after all primary schools in the UK with existing Pearson products. They work to retain business with these customer as well as sell to them. I plan campaigns and projects for this team as well as manage them.

Level 3 Sales/Telesales. iSell training, I am now a master trainer for this. iManage training. Growth mindset training. Lots of personal and professional skills including coaching.

I enjoy my apprenticeship programme. Being able to meet other apprentices at university is great. My team are very understanding that I carry out a degree and apprenticeship and support me to use my new skills. Pearson is a great diverse company to look for that really care for their staff.

The course is structed well and Pearson provide lots of support to ensure that this is understood by all apprentices.

I receive so much support from Pearson. Their is a board of apprentice ambassadors that are there to support other apprenticeship. I have 2 mentors within Pearson one senior leader mentor who is the UK school sales director and one from our website development team. I know that we have a great apprenticeship team in Anne and Siobhan who are always available for support.

The University of West London are not the best provider. There seems to be a lack of understanding about balancing working lives and university and work life examples of lacking in the lectures. I am unaware of where to find support from the training provider when I am experiencing issues so therefore usually fall back on the apprenticeship team at Pearson.

Some of the things that I learn at university cannot be applied to my everyday role or are very basic such as CV writing. There are some things that I have used such as excel skills. I do not know more about by industry.

There is free punting in oxford that we can benefit from and we are encouraged to socialise with other colleagues not talking about work. An example of this is brew Thursday where we network with other members of the business. We are able to use volunteering days for events that we are passionate about and share out experiences about this.

Yes

Pearson are a great company to work for. They are supporting and have offered me so much development in the short time I have been there.

I would say you need to be aware of the sector that you are in. There are so much divisions that offer different opportunities to individuals.