shift manager Review

by McDonald's

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I manage a shift which consists of 15-20 people per shift, coordinating breaks as well as ensuring having floor control. I make sure that customers are at the centre of our service by ensuring that they are given gold standard products, great customer experience and clean restaurant.

8/10

2. Have you learnt any new skills or developed existing skills?

Better time management and organisational skills; interpersonal skills; managing labour; training & development; food costs; inventory; communication skills; planning and execution, analysing problems

9/10

3. To what extent do you enjoy your programme?

I enjoyed it very much that I have decided to pursue it by doing level 4 this year.

8/10

4. How well organised/structured is your programme?

Not very organised as I had to have 4 different tutors for the entirety of my programme.

6/10

5. How much support do you receive from your employer?

About 65%. He provided me time to do my assignments and discussions with my tutor. I know that I can ask help if and when I need it.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Even though I had 4 different tutors, 3/4 have been very supportive. They are always reachable whenever I have any questions about the course or if when I need help with anything.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel confident as I have learnt the theories as to why we do what we do.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I usually raise money for charity with the other girls in our team.

9/10

9a. Would you recommend McDonald's to a friend?

Yes

9b. Why?

It’s a great working place to be. I have learnt so much that is applicable not only in business but also in life as a whole. It taught me how to value and respect my colleagues.

10. What tips or advice would you give to others applying to McDonald's?

Just be you. Give the best that you can and work with integrity. Honesty is always the best policy.