Customer Advisor Review

by The AA

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Processing new business sales of home, motor and breakdown insurance products. Dealing with personal line standard and non-standard risks.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my knowledge of insurance practices, regulation and have the marketplace.

8/10

3. To what extent do you enjoy your programme?

Very much so. It's been a very rewarding experience.

9/10

4. How well organised/structured is your programme?

It is a very well organised and structured course.

8/10

5. How much support do you receive from your employer?

My employer has been extremely supportive of this undertaking by providing the time required to complete various modules and scheduling regular study days.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The training provider and my coach have been very helpful in answering queries relating to the coursework.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has given me more confidence in performing my role to the best of my abilities and being able to resolve client and peer queries correctly.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes.

7/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

It is a great place to work and has a very warm and embracing staff culture.

10. What tips or advice would you give to others applying to The AA?

You must believe in doing the right thing for our customers and colleagues as the AA brand is highly regarded in the industry.