Customer Experience Coach Review

by The AA

Best Apprenticeship Employer

Rating

4.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

dealing with colleague queries, resolving/preempting complaints, liaising with outdoor resource, updating customers, considering alternative options for customer service, coaching

6/10

2. Have you learnt any new skills or developed existing skills?

time management, how to manage workload, coaching/training ability, logistics understanding

7/10

3. To what extent do you enjoy your programme?

the apprenticeship doesn't benefit me in my current role. my role is customer facing, but the majority of what the apprenticeship has taught me doesn't reflect what my job role is or how it works

4/10

4. How well organised/structured is your programme?

it is structured well, but delivered ok

5/10

5. How much support do you receive from your employer?

i receive support with the apprenticeship (tim off the job) when i ask for it

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

i am given guidance when it is requested, but sometimes it is of little help

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

the apprenticeship does not benefit me in my role

1/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

good social life

10. What tips or advice would you give to others applying to The AA?

it is shifts, so it can interfere with your weekends/evening. you get days off in the week which is nice.