Sales Coach Review

Supporting Regional and General managers with the coaching, upskilling and development of store sales colleagues to ensure they are always putting the customer first. I am the link between the stores and the Learning and Development team, cascading information and engaging the teams around the business focus areas.

I have learnt many new skills, coaching models and techniques that will enable me to be more effective in my role as Sales Coach, such as Motivational Theories, 8 types of Coaching Interventions. I have also developed many existing skills that I used in my previous role as General Manger.

I really enjoy the sense of community and support that comes from working alongside my peers on this programme. I also find the content very interesting and relevant to my role as Sales Coach.

I enjoy the structure of the programme. It is a blend of Virtual Classrooms, E-learning and Reflective Writing.

My employer has been very supportive and ensures that I get the equivalent of 1 day each week to focus on my apprenticeship.

My Learning Support Practitioner schedules regular catch up meetings to review progress and to offer support. I can also request a meeting if extra support is required.

The Coaching Professional Level 5 apprenticeship was created for my role and I believe this will upskill me with valuable skills and techniques that will enable me to perform better in my role.

There are many extra-curricular activities available to colleagues at all levels. This includes sporting competitions, virtual quiz nights. I also attend 2 company conference events each year and these are great opportunities to network with colleagues from other areas of the business and our manufacturer partner colleagues.

Yes

Dixons Carphone is a fantastic company to work for! They are fully invested in people development and they are always collecting feedback from their Workforce and they quick to respond to that feedback.

You will need to be: • Approachable and friendly • Keen to learn about the latest technology • Comfortable and confident working in a team • Passionate about delivering world class customer service.