Customer Journey Designer Review

by Dixons Carphone

Rating

7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Reviewing the customer experience when any change to process is proposed, and supporting/implementing these changes as a SME & Business Analyst for the Contact Centre

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Continued to develop my knowledge of the change process and identifying areas of waste & efficiency

    7/10
  • 3. To what extent do you enjoy your programme?

    • The programme is good, but due to the lockdowns it has had to be very "classroom", even with the remote working.

    5/10
  • 4. How well organised/structured is your programme?

    • The prgramme is well organised and structured with a road map/timetable in place which is reviewed in each session with the tutor

    7/10
  • 5. How much support do you receive from your employer?

    • The employer regularly reviews with us on how we are doing, provides support when we encounter challenges and enables solutions when impediments are met

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We have regular meetings with the training provider as we progress through the qualifgication learning

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The learnings from the cpourse are reinforcing existing knowledge and refreshing said knowledge to allow more perspectives when assessing changes in processes

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Normally there would be, but due to the remote working and lockdown restrictions these have not been taking place recently

    8/10
  • 9a. Would you recommend Dixons Carphone to a friend?

    • Yes

  • 9b. Why?

    • There is a desire to help employees to grow and learn, especially within the Contact Centre. This "push" to self develop has had proven success in improving not just the Contact Centre or the employees themselves, but the people they work with as well through the examples they set

  • 10. What tips or advice would you give to others applying to Dixons Carphone?

    • The job is not easy due to the customer interaction without the face to face element to assist body language. taking the time to learn and develop the skills needed to support these customers remotely, helps you develop the skills needed to think outside the box and push yourself further

Details

Higher Level Apprenticeship

Business Operations

Sheffield

April 2021

View More Reviews
Recruiting? See how we can help you