Service desk analysis Review

by Sage

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • In my role I support Colleagues within sage when they are having IT issues with hardware or software. I also provide colleagues with access to files and can create addition logins for different services that the colleague may use.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt a lot of new skills here and have devolved some of my current skills as well. I have also improved my confidence with talking to people on my team and within the business.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoyed working at sage as the people on my team are nice and caring and will support me if I am struggle with something. It is also a good working environment. However the provider QA caused a lot of complications on the program.

    9/10
  • 4. How well organised/structured is your programme?

    • The programme within Sage is very structured and well organised. However yet again on QA side the program is all over the place and what they tell you contraindicates the last thing they told you. The provider QA has caused more issues that good.

    8/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my employer, this can be through my manager, team leader or even colleagues on my team who are always willing to give me support. I can even get support from people higher then my manager if i ask.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The support from my training provider QA has been all over the place, i had 3 skill coaches across my apprenticeship and the last one said all the work i did for my previous skills coach was useless so needed to start over with less then 6 months.

    4/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel like what i've learnt in from my training provider doesn't really help with my role as a lot of the things covered are not things i do in my role and are more advanced for a different role.

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes there is a lot of extra curricular activities to get involved at my work place. A lot of the things we can get involved with are for charity as well so it is done for a good course.

    10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • I would recommend sage as it is a great place to work and the people that work there really try to make you feel like you fit in. It is a very good work culture.

  • 10. What tips or advice would you give to others applying to Sage?

    • The tip i would say is to be yourself and to avoid an apprenticeship if it is through QA as it will ruin your entire experience working at Sage, other then that Sage is a great place to work at.

Details

Level 3 Apprenticeship

Information Technology

Newcastle upon Tyne

April 2021

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