Customer service technician Review

by Sage

Best Apprenticeship Employer

Rating

9.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work on the phones assisting customers with the products that Sage provide, I support payroll products for Irish and UK customers, answering queries or resolving problems

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Organisation, puntuality, passion, team work, communication

    9/10
  • 3. To what extent do you enjoy your programme?

    • It’s a great program you get a lot of support with the college side of things and with the work you are constantly learning

    8/10
  • 4. How well organised/structured is your programme?

    • The program is very well structured you get time aside for your apprenticeship and you know the deadlines of the work as well

    9/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support especially when I am struggling I am given development time and coaching time

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The support is constant, I could email whenever I want and they would get back to me as soon as possible, support in the classroom, over teams, constant feedback for improvements

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The organisation behind my two tutors was top level, this helped make things go smooth and made things less stressful

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, Sage give you the opportunity to part take in 5 aye worth across the year for any volunteer time you would like to do.

    10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Top company, great rewards for working there, things like sage perks which you can spend on trips away, vouchers, good wage, and treat you well with parties

  • 10. What tips or advice would you give to others applying to Sage?

    • Work hard! Be punctual and organised

Details

Level 2 Apprenticeship

Information Technology

Gosforth, Tyne and Wear

April 2021

View More Reviews
Recruiting? See how we can help you