Financial Services Customer Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering phone calls from business customers to deal with all of their general needs, e.g making payments, giving balances, ordering cards, etc.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • My time management skills have really improved enabling me to make the most out of my day.

    9/10
  • 3. To what extent do you enjoy your programme?

    • 10/10
  • 4. How well organised/structured is your programme?

    • The communication from the apprenticeship provider could be a little more clear, and unfortunately my start date for this has been postponed twice for reasons that I dont know.

    6/10
  • 5. How much support do you receive from your employer?

    • 9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Due to postponement i havent started my apprenticeship yet.

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I have got involved with a programme to improve my critical people capabilities, there are lots of different opportunities within the bank to broaden your skillset

    10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • The opportunities for self improvement and development.

  • 10. What tips or advice would you give to others applying to NatWest?

    • Be yourself and dont be afraid to ask questions, everyone is so friendly and helpful here!

Details

Level 2 Apprenticeship

Finance

Mablethorpe

April 2021

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