Telecommunications engineer Review

This role starts with a mentor that you shadow for a period of time, then they will shadow you as you take on your own assigned work, after this period is complete you are on your own with your mentor and manager assisting via phone and email. Other colleagues also offer help when needed.

I have learnt many new skills, from handling tools and different tools required for my role. Also learned how to operate safely for myself and others. The technical side of the role has also developed a lot and helped me learn a whole new skill that I has no idea of before joining

I enjoy my role a lot as I can manage my own time and complete jobs in the way I think best providing I follow proceedures correctly. The team is always willing to help and we have a great time working as a team to complete jobs to a high standard.

The organisation was a bit sloppy to begin with as their were a few issues at the start, however once these had been corrected and sorted it works well. The best part is receiving your rota for the whole year and being able to plan ahead easily as you can see your days off etc

The support from my managers and apprentice support employee is great, always willing to help and advise. The team of engineers also offer great help and advise when required. The whole team are very supportive and make you feel part of the team from the day I started he role which really helped.

The support from the training provider has been all virtual which is good however it does make it slightly harder to ask more questions etc. This may be different if the covid 19 pandemic wasn't affecting the role as much. As a whole though due to lockdown I feel this is the best way.

Currently I feel that the qualification does not offer me a huge amount of knowledge to help me perform better in my role as the majority of my learning to help me perform I gain from day to day working out in the field rather than the coursework side of things

Currently these aren't able to go ahead due to covid, however there are events and social events often within the company. These range from small socials to huge award ceremonies and conferences. These have been completed virtually and this was a successful event and allowed us to meet other apprentices accross the world.

Yes

They offer a huge amount of parks to their employees and the rota layouts are great in my role as you are only required to work 4 days a week and every 3 weeks you receiving a great time off of 5 consecutive days. The team are great guys and make the job more enjoyable

Be confident in speaking to people both on the phone and in person. Be ready for the possibility of completing a role play scenerio if attending an interview. Being a good of character can be important also as building a relationship with customers is very important for virgin media and their management