Bank Assistant Review

my role includes helping customers with their banking and borrowing needs. I help to open/close/service accounts whilst helping people use online banking and self service machines. I also talk to customers on the shop floor about our products and services and use digital channels to open products discussed.

I have learnt a wide range of retail banking knowledge. The course was very helpful in learning things I may not come across everyday. I have learnt skills around different products that the company I work for use and also external banks which helps me when talking to customers as I have a wider knowledge range. I have also been able to develop existing skills.

I really enjoyed my programme. I found it extremely interesting and useful in my work and personal life. Especially when it came to me buying my own home I could use some of the knowledge learnt in the apprenticeship. It was fun, manageable alongside work and I had great support from my talent coach in completing it.

It was structured and organised very well. I had a clear indication to what work i needed to produce every month and in the correct order. the online platform to upload work was easy to navigate and worked well. the structure of the different modules was done very well so I learnt block sections at a time and also had revision guides in-between new modules.

I received good support from my employer. I had set dedicated time in work to use to complete some of my tasks. They were supportive when my talent coach wanted to come and visit me and complete observations etc. If I ever needed more time my employer would allow me to use free time at work to work on my apprenticeship.

My talent coach was extremely helpful and supportive. I could contact them whenever I needed help or if I was stuck understanding or completing a particular module. I had face to face meetings every month also were we could go through anything I had been unsure about and they guided me through the whole process.

I feel very confident that completing my apprenticeship has made me perform better at work. I have a better understanding of my area of work in many different ways which is always useful. I have been able to take on different challenges now I have the knowledge from my apprenticeship. I have been able to take ownership for my progression and this has helped me do so.

There are many activities to get involved in. for example we are encouraged and supported to carry out charity work where we get 2 paid days a year to do so. People in my workplace carry out challenges like hikes or biking. There are several professional networking events and celebratory events throughout the year which you can be nominated to attend or request to do so depending on your role.

Yes

It is a great company to work for. We can take ownership for development and be supported through different apprenticeships and learning experiences. They care about your wellbeing and their impact on the wider community and environment . People within the company are supportive of home work life balance and individuality.

Be yourself from the start. Work hard and take advantage of the different learning tools/ platforms and courses available as they can help you to make a career within the group. Be open and receptive to change as it is a fast paced environment but with great rewards. Always take ownership for your own development as there is many different way to do so.