Customer service representative Review

by British Airways

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Checking passengers in and boarding flights

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Customer service and communication

    10/10
  • 3. To what extent do you enjoy your programme?

    • It’s very fun and there is always something to do. No two days are the same

    10/10
  • 4. How well organised/structured is your programme?

    • Not that organised

    5/10
  • 5. How much support do you receive from your employer?

    • A lot of support and they are very understanding

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Very well

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes

    10/10
  • 9a. Would you recommend British Airways to a friend?

    • Yes

  • 9b. Why?

    • It’s fun

  • 10. What tips or advice would you give to others applying to British Airways?

    • Go ahead

Details

Level 2 Apprenticeship

Logistics and Operations

London

May 2021

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