Customer Service Account Manager Review

I am an account manager, i work with external clients managing their accounts. I was deal with their queries via the and email. Their queries may range from requesting copy invoices to complaint disputes on their accounts. I am also involved in projects for section working with our change team.

I have developed and learnt new skills as my back ground has been working with developers and residential customer. Within this current role i have built my skills around working with corporate accounts and customers. which requires a completely different skill set when managing the accounts. This has not only built my skills but also changed my behaviours when working with different external stakeholders. My Apprentice/Degree has helped to start building my background knowledge in Project management.

I have enjoyed meeting new people and working with a new set of people from various areas of the business and industries. As we are all new this programme, what i ahve found is that we will all support each other. it has definately exceed my expectation, due to support i have been provided with by my skills coach, who has been absolutely amazing.

my programmed has been organised really well. I receive regualr notifications as to when my next workshop is. everyhting i have needed to help with my studies has been accessible. The tutor has structured each workshop really well. the additional support of the ACE team has been really helpful, with the fact i was in education nearly 20 years go, it has really helped to ease my nerves.

my manger has been really supportive, when i need to plan in meetings with mentors or having time away to read and write my assignments. My mentor has been really supportive in helping to build on my knowledge and skills within project management. they have been supportive and planning chat times to see how i am getting is there anything more they can do support.

my tutor is really supoortive, they have in planned office sessions when we can speak to about any issues we may be having with any learnings from the workshops. we also planned in sessions for before our assignments are which has been extremely helpful with my assignments. i have enjoyed my workshops immensley as they are quite interactive.

As i have only just started my qualification, it is difficult to say whether it has helped me to perform better in my role. what i have noticed within myself i am able to identify where i am apply to my knowledge so far. i have been able to put my knowledge in to practice as of yet however i know it will be soon as i my portfolio to build on.

as we are currently working from home, it is difficult to get involved in extra curicular activities. however, when im not working i like to work out and practice yoga, which has helped me immensley while going our current situation of locked. if we werent in locked down then i love visiting museums, prior to locked down i have been trying to visit all the museums in london.

Yes

i think Eon is an under estimated as a company, i think over the last year they have been amazing. Also with the fact they want to support their staff in developing themselves further. They offer the opportunity of completing appreticeships and help further develop your career. They are really supportive as a company.

I advise them to learn more about the company, how we complete our interview processes might be different to other companies. As company they look at what you can offer them, what can you bring to the job role. Make sure you have some good examples and remember to when providing these examples in your interview remember its about you and not what someone else has done.