Customerservice consultant Review

by Direct Line

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Take customer calls and amend their insurance policies

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Developed my confidence and learnt to communicate with all different types of people everyday

    9/10
  • 3. To what extent do you enjoy your programme?

    • Enjoy it a lot

    9/10
  • 4. How well organised/structured is your programme?

    • It’s organised okay but they could work on doing shorter sessions as 3hr sessions are hard to concentrate on the whole time

    5/10
  • 5. How much support do you receive from your employer?

    • Direct kind are great, babington could work on it

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Some support

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Not greatly

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Some

    8/10
  • 9a. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • It’s a great company to work for as they care about you and your life and create a good environment

  • 10. What tips or advice would you give to others applying to Direct Line?

    • Be positive

Details

Level 2 Apprenticeship

Insurance & Risk Management

Bristol

May 2021

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