1st and 2nd Line Technical Support Co-Ordinator Review

Senior Management responsible for 4 Teams of 1st Line and 2nd Line support. responsible for resource management, SLA's, project delivery, organisational and departmental guidelines, change management, stock and digital delivery and supplies. Interacting with internal and external stakeholders daily.

ITIL Service Management Foundation, APM project Management, Prince2, I have learnt Management skills and technical knowledge as well as resourcing and interpersonal skills, communicating with various levels of stakeholders as well as various technical knowhow

I Love my work, even though it is busy and demanding. The ICT department is great and my colleagues are supportive.

Extremely. UCLAN has everything on a digital platform for you to find and there is a lot of support and advice available.

I am well supported from my employer, with so much help from colleagues and guidance from others.

All my Tutors/Lecturers are extremely supportive and I couldn't do this without them. They are always there when needed, (even late at night and weekends) and so their guidance and advice is amazing. I am genuinely enjoying it.

It is providing me with more knowledge and confidence. I am learning more about my organisation due to the assignments I am undertaking at the moment and find that I am developing and putting things into practice without sometimes realising it.

There is a sports and social club with lots of clubs and activities such as squash, netball, walking, training etc.

Yes

It is a supportive and fully inclusive organisation to work for with lots of opportunities

Make sure you follow the Star format when applying, this is important. Sell yourself and give examples of work undertaken with clear outcomes and lessons learnt.