customer service advisor Review

by Direct Line

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • i take inbound calls and retain the company's business

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have picked up lots of customer service skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • highly enjoy

    10/10
  • 4. How well organised/structured is your programme?

    • it is very well organised

    10/10
  • 5. How much support do you receive from your employer?

    • i receive lots of support of them as they give us lots of time to complete it

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • i receive lots of support

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • a lot as i learn some answers to what the customers ask

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • not that i am aware as were working from home

    5/10
  • 9a. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • its a good business to work for

  • 10. What tips or advice would you give to others applying to Direct Line?

    • be yourself

Details

Level 2 Apprenticeship

Insurance & Risk Management

Manchester

May 2021

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