Customer Consultant Review

by Direct Line

Rating

9.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking calls from customers needing advice/upgrades on their policies

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have learned lots about new systems and I am developing my skills in customer service.

    10/10
  • 3. To what extent do you enjoy your programme?

    • To a great extent

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised

    10/10
  • 5. How much support do you receive from your employer?

    • Alot

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Alot

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It helps learn about some of the reasons behind why our policies are structured as they are

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not that I am aware of, however working from home would make this more difficult to organise

    7/10
  • 9a. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • There are always lots of opportunities to help others and it is a very employee friendly company

  • 10. What tips or advice would you give to others applying to Direct Line?

    • Mention that you are a fast learner

Details

Level 2 Apprenticeship

Business Operations

Doncaster

May 2021

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