Claims Handler Review

I am a claims handler who specialises in Negotiation and settlement of invoices. I am still required to take calls throughout the day as well as completing my caseload. I have to discuss liability, settlement and every day claims queries. We have deadlines and targets of dates to try and complete.

I have learnt new skills such as communicating correctly with customers while multitasking to fill out required information. I have also learnt lots in regards to the general claims process and how to deal with a customer claim correctly. Ive developed my existing competitive nature however i am now at a stage where i am not being offered any further training / progression.

I enjoy my programme currently as i am focusing on invoicing and settlement which is my preferred aspect of the job. Its enjoyable to learn new skills and processes along the way while completing day to day tasks. My role has varied a lot however over the year and a half i have worked there which has been frustrating at times.

The programme was structured well with the ability to work along side learning the apprenticeship. Having time away from the day to day work to focus on the learning helped. I would say a lot of the help to complete the actual apprenticeship is down to the individual and how much work they put in.

I received a fair amount of support from my Team leader who was very helpful and supportive at the time. It wasnt always clear what was expected of us in regards to completing certain work so me team leader was a big help with that. No further help was provided pass my team leader however.

We received some support from our training providers designated case worker however this was the only person we had to turn to for help. We only met once a month at best and we were then only able to request help via and email. We only had help from 1 person from the training provider.

I feel that the qualification i have received through the training provider isnt very specific to the role i complete on a day to day basis. We received a qualification in the financial services and customer advisor, customer advisor is helpful however as we only deal with motor claims the financial services part is not very specific to this role.

No there is nothing like the above that i have been made aware of.

Yes

Its a good company who seem inclined to try and help its employees. i would however advise that the role you apply for its very unlikely to stay the same for a lengthy amount of time.

As i mentioned you will need to be prepared to frequently change your job role and responsibilities / processes are constantly changing. Its a good employer and the people are friendly.