Accounts Administrator Review

by Direct Line

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves paying invoices on behalf of policyholders to agents around the world who provide assistance to us and our policyholders. I am also responsible for resolving queries relating to open claims and disputes between facilities and our policyholders.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my skills on how to speak to people professionally over the phone, how to resolve queries in a swift and concise manner and how to deal with people who are angry or upset to reach a satisfactory conclusion for both parties

8/10

3. To what extent do you enjoy your programme?

I am currently enjoying my apprenticeship programme as I am able to develop new skills and learn valuable topics that will benefit me in my career. I am being offered constant support as and when I need it and given tutoring in many ways

9/10

4. How well organised/structured is your programme?

My programme is very well organised, with weekly seminars and an updated schedule. I am also in constant contact with a skills coach who provides support

9/10

5. How much support do you receive from your employer?

I am receiving great support from my employer. I am having monthly one to one sessions with my manager to discuss my progress and plan for the following month. I am also given 20% off the job learning, meaning I have one day off a week to study

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As previously stated, I have weekly seminars which are recorded and emailed to me, and contact with a skills coach via email and a call every 6 weeks

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel it allows me to apply better accounting practices to the way I deal with payments and reconciliation with our account spreadsheets

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are quizzes etc. but because of social distancing events are very limited

9/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

It is a good company to work for that offers a decent amount of career progression in addition to offering qualifications

10. What tips or advice would you give to others applying to Direct Line?

The only advice I would give to others applying would be to work hard, be open and honest and do what you can to further your career.