Trainee Customer Service Engineer Review

I have just started with Openreach and just finished my first week, which was an induction week. So currently I cannot advise on my day to day role, however once training is completed I will be a Customer Service Engineer visiting customers to rectify Telecommunication issues.

I have been on an Advanced Driving Course (theory and practical session). Also Health & Safety course.

A lot to take in as an induction week but very interesting and quite intense. The Trainers were knowledgeable, helpful and made courses interesting.

The induction program was well organised/structured and set out for the 4 days I attended. This included schedules with times and courses I needed to attend. Overall it was a good set up.

Employer provided an Onsite New Recruit coordinator to help with any queries. Trainers were also helpful and onsite and various support contact numbers if required.

I have just started with Openreach but everyone seems very helpful, so cannot really advise at this moment in time. However with the induction there was lots of guidance and support.

I believe that the training provided will help me perform better in my new role

I'm unsure at the moment however there are voluntary initiatives to help with the local community.

Yes

Its a great company with a comprehensive training package. Also its nationwide and telecommunications will always be needed so a good career path. Benefits and salary are good.

The application process is 3 stages so be yourself as I did not come from an engineering background. A lot of the initial training (12 weeks) is living away from home. The onboard processing is full on in week 1 induction.