customer advisor Review

i get logged in at 9 am and start taking call . i work in the amendments where i do change of vehicles change of addresses ect the main people i interact with are the customers and i have a responsibility to make sure the customers have the best experience possible.we also have team meetings and i also get apprentice time

my communication skills have improved so much i am a lot more confident when speaking to customer my listening skills have improved .i now know what kind of flex a customer is when then speak. i have learned how to adapt to change and how to put yourself in the customers shoes

i really enjoy the programme because i am earning while i am learning and insurance can be really personal to some customers.i love interacting with different customer and knowing that you have made a positive change to somebody life makes me really really happy and makes me want to carry on

personally i think the programme is structured and organised really well we all have our schedules so we all know what we have to do on a specific day and if there are any changes we are told pretty much straight away so i never feel like i dont know what im doing

everyone at DLG are so supportive and friendly . I always have questions and Mike(my team leader ) is always so helpful and helps. we also have a team and national Skype chat so if we are on a call with a customer and we have a question we always get help

so when it comes to the qualifications we have a 2 hours session a month where we go through the study text and the different chapters with our trainer and ask any question we may have.the trainer also breaks it down for us or changes the wording so it is easier to understand

i think it helps me perform better in my role because if we have gone through it with the trainer and a customer has a question which i know i can just tell the customer rather than asking for help and this will save so much time and it will ensure that the customer has the best call experience

there was a event called kick start to your apprentiship where got some tips on working at DLG .we learned about the background on DLG .we also had talk from ex apprentices and their experience and we also had a talk from the ceo of DLG and we learned about what we can do after the apprentishship

Yes

i would recommend DLG to a friend because i have had the best experience

dont think just because you are working from home you are alone you are not alone