Unified Communications Analyst Review

I create and analyse reports for the service management team for Skype for Business. Analyse the number of users on the system, finances, how many licenses we need. I also create articles for the service desk and help analyse incidents. I am currently working with the project to help roll out MS Teams to all colleagues.

Yes I have learnt a lot of management techniques such as managing the first line service desk and dealing with the agenda. I have also learnt lots of skills within excel and how to create graphs etc. I went on a course to increase my excel knowledge. I’m also working towards my ITIL foundation qualification.

I really enjoy the programme and feel very lucky to be working with such highly skilled people. I’m very excited about my career at barclays and have also recommended to my friends that they should apply for the apprenticeship scheme. One of my friends has been accepted. Once in a lifetime opportunity.

It is very well organised, I have 1 to 1 meetings with my career coach and line manager weekly, I have a structured programme which I need to complete in order to pass the apprenticeship, I have already completed my qualification with a distinction. I am going to start university in September funded by barclays.

As previously mentioned I receive a lot of support, I have 1 to 1s with my line manager and careers coach weekly. We also have a team catch up every morning while working from home so that we know that everyone is okay and we can have support if necessary.

I received lots of support from QA, we had catch ups every 4 weeks and I passed with very high marks thanks to my training provider. I didn’t get to meet them for the last half due to coronavirus but they made everything very easy to access online for us.

My qualification helped me to understand the fundamental steps in a business and how to manage a project etc, these have all helped me day to day and I also think it has helped towards me completing my ITIL foundation qualification as the skills are the same throughout the different courses.

Yes there are many extra activities to get involved in at barclays, as an example, at the campus I work at we have football pitches, tennis courts and a gym, there are clubs you can join, I am currently taking part in a step challenge which I am a team leader for

Yes

Because it is an amazing career opportunity which you would not get with any other employer, there are lots of benefits to working at barclays such as pension schemes, private healthcare, yearly bonuses, competitive salary and friendly people, they are always investing in their employees to ensure they are happy and successful in what they do.

Be yourself and don’t be afraid to speak up for yourself. Ensure you follow the barclays values which are; respect, integrity, service, excellence and stewardship. This will help with the application process to understand these values and how they relate to you, but most importantly be honest and be yourself.