Service Delivery Engineer Review

by BT Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

As a service delivery engineer I pick up jobs on my phone and drive around completing them. The support from the team is great and I really enjoy the job satisfaction

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot of ICT & Maths skills through my apprenticeship. My engineering skills have gone from nothing as I did a completely different career before to now being classed as a copper engineer.

10/10

3. To what extent do you enjoy your programme?

I really enjoy it, great experience and support from my assessor

10/10

4. How well organised/structured is your programme?

Very. [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was excellent in keeping me on track and to know what I was doing.

10/10

5. How much support do you receive from your employer?

Couldn’t ask for any more, a great company to work for

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The support from the training provider was excellent, couldn’t have asked for any more

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Has helped me develop my knowledge through having to answer the items and also my maths and English skills.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Non

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Excellent company to work for, great work life balance, great team and support throughout my career.

10. What tips or advice would you give to others applying to BT Group?

Focus on your customer experience skills, your willingness to learn, get stuck in,