Customer service advisor Review

by Direct Line

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I answer the phone and answer and questions customers may have, this may also including making any changes to their policy or renewing their policy. i also complete my apprenticeship work.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my communication skills and the ability to adapt to different people. I have also learned the new systems we use whilst working.

8/10

3. To what extent do you enjoy your programme?

I am enjoying the program and completing task.

8/10

4. How well organised/structured is your programme?

Very well. We have weekly time to complete the task ads well as regular meetings with our tutor to check in.

8/10

5. How much support do you receive from your employer?

Our team leader is there if we need support and she checks in with our tutor also.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

We can always email her for support and ask for support in our meetings, we also have workshops were can go over the course and get help on area areas of weakness.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me understand our company and customers better.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have team nights on video call and I have recently taken part in a step challenge with those from work also.

8/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

Its a great company with amazing support.

10. What tips or advice would you give to others applying to Direct Line?

Be yourself and be confident. Ensure you know lots about the company and core values