CUSTOMER SERVICE EXECUTIVE Review

by Softcat

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Looking after dales teams, organizing returns, booking collections, applying distribution credit notes, raising customer credit notes, crediting and reinvoicing customer invoices.

10/10

2. Have you learnt any new skills or developed existing skills?

public speaking, presenting, confidence and communication skills

10/10

3. To what extent do you enjoy your programme?

i enjoyed all of it right from the start

10/10

4. How well organised/structured is your programme?

very organised, had help throughout and realistic deadlines

10/10

5. How much support do you receive from your employer?

loads of support, multiple mentors and regular one to one sessions

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

regular one to ones and help with any questions or revision

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i can apply a lot of i learned to my role and i have been able to advise people on certain things

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yes, lots of networking events and sports teams. weekends away and team nights out

10/10

9a. Would you recommend Softcat to a friend?

Yes

9b. Why?

it is a really supportive environment and there is lots of extra things to get involved in, whether it be volunteering and charity work or joining networks such as the bame network, pride network and supporting women in business network.

10. What tips or advice would you give to others applying to Softcat?

be yourself and have confidence, they only want you to do well at the end of the day.