Key Control Auditor Review

As a key control auditor i check customer contacts made to the company through phone, chat and email to make sure that customer facing agents are being compliant with the companies processes and FCA regulations. I also check to make sure customer facing agents are being complaint with contractual obligations with the aggregators

I have learn a lot of in-depth information about the insurance market which has helped with my job role. I have developed skills with Excel and power point and part of the course was to do recorded phone conversations where i present information which was a good learning experience and has helped me in my normal work.

I really enjoyed the course as i learnt something new everyday and i could apply this knowledge to my job role in risk and compliance. I have worked with some great people from the training officers at the growth company and the other people on my course who also work at AXA

Considering the program started 3 months before Covid struck and the rest of the course has been completed while working from home under lock down the organisation has been excellent. How we have been able to continue with no delays has been amazing and beyond what everyone who started the course expected

I received support with time during work hrs to complete the work. My manger has helped a great deal as well as my work team as they have helped with any queries i have had and helped me prepare for exams and my final assessments. Some of my team have already completed the course themselves so their knowledge has been invaluable

My training provider was excellent and i was able to contact them any time for any help or advise. I had one on one sessions every three to four weeks and group coaching sessions every five to six weeks. During the final weeks of the course i was constantly in touch with my work coach.

During the course i applied for a different job role which was a step up for me and i can honestly say that the knowledge learned during the course helped me not only get the role, but has helped me develop quickly in my new role which has lead to an excellent rating in my yearly review

At the moment due to covid all of these have been out on hold. Normally AXA has lots of social activities from summer balls and Christmas parties to five aside football teams and cake bake competitions. We support charity days such as Macmillan and children in need and have team competitions such as Halloween decorating.

Yes

Great place to work, excellent during the pandemic, no redundancies. Extra time off given when needed for parental care due to schools being closed. AXA have recruited throughout and have some great starter jobs which you can quickly progress from. There are lots of training opportunities in AXA where you can develop your skills and progress.

Be honest and let your true self shine through and you will go far. AXA believes in bringing 100% of yourself to work and works on the values of courage, customer first, innovation and one AXA. We are a friendly bunch so don't be nervous and you will not regret it