Complaint Specialist Review

I handle insurance complaints for motor, Home, Business and commercial lines business from a sales and service point of view, providing an impartial review, providing feedback, redress and dealing with the finanical ombudsman where appropriate, all customers are also provided with a final written response to confirm the decision and how it was reached

During the course of my apprenticeship I have developed, current skills and gained a much wider knowledge of the insurance industry as a whole, rather than the singled sighted view I had previously of working for just the one insurer, Id say i now have a greater understanding of the whole industry

I am finding my programme extremely enjoyable and informative, and have already recommended the programme to several team mates for their consideration all of the tutors are friendly and easy to talk to when having our monthly meetings, as I've done the entirety of my course from home with no face to face contact I've found their approach-ability to be a great help

My Programme, is both organised and structured extremely well, I have regular catch up's with my tutor and I know exactly what is and has been expected of me throughout the whole programme, before each meeting my training log and trackers are sent for review and further discussion in the sessions to ensure everything is up to date and where it needs to be

I receive as much support as I require from my employer, they are eager for more people to take up these opportunities in order to learn and grow and develop there skills and knowledge in all areas of insurance - especially in a role like mine where everything inst as clear cut

My training provider and all their tutors are extremely supportive they give whatever support is required whether that be a little or a lot, they are always looking for ways to assist and guide through the process, providing hints and tips and sharing links to additional webinars that could be useful

I feel this qualification and the work I'm doing with this training provider has given me a greater ability to do my role even better than I was before, I now have a greater understanding of insurance across the whole industry and of the processes that are used, this assists in having some difficult conversations with customers

Pre- Covid, RSA would regularly have professional networking events along with Job Shadowing and away days. As a complaints function we would normally have at least 1 away day per year to discuss hot topics and interact with the other teams. My Team in particular are very social and we would quite often be doing things socially together, nights out, team meals, walking etc

Yes

I have in the past, both my Sister and Sister in Law have worked for us previously after I had recommended them, The company is a great lace to work filled with great people that make the bad days good even when working from home and socially distancing. The business also provide some great benefits to its employees

I'd tell them its a great place to work, I'd share with them a little about the great employee benefits we have on offer. I'd also explain a little about the job they'd likely be doing and share my own experiences from my time in the many roles I have had over the years