Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work as a customer service adviser answering calls with queries from customers about sales, service and retention of policies. i am also involved in other areas such as post task work and project work from time to time

10/10

2. Have you learnt any new skills or developed existing skills?

I am learning about how the industry of insurance works as a whole which benefits me in my current role as i apply what i have learnt.

10/10

3. To what extent do you enjoy your programme?

RSA a great vibe. they have a very inclusive culture and allow you to work well as an indiviaul and thrive as a team. i enjoy working and studying here

10/10

4. How well organised/structured is your programme?

Very well organised and structured, i have a personal coach who is guiding me through the programme and ensuring i am achieving what is necessary

10/10

5. How much support do you receive from your employer?

my employer gives me 20% of my working time to study and they also ensure i have everything i need to be successful

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

loads, we have workshops and personal 121 with m,y coach each month to check on my progress

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i feel it is giving me a greater understanding of the bigger picture and also developing my knowledge to hopefully progress in the industry

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

normally there would be many but due to COVID, im working from home

10/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

its a great place to work with fantastic opportunities to progress

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

ensure that you use the following structure when in any interveiw at RSA STAR Situation Task Action Response