Apprenticeship L1 Review

by Fidelity International

Best Apprenticeship Employer

Rating

6.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

At the moment I am full time client services, End Investor. I deal with customer queries, anything from account management to dealing on the account.

7/10

2. Have you learnt any new skills or developed existing skills?

I am learning something new everyday, each call is different and continually developing my knowledge through customer calls and elearnings.

7/10

3. To what extent do you enjoy your programme?

It is definitely challenging but I like that I am progressing and learning new things as time goes on.

6/10

4. How well organised/structured is your programme?

I would say it is structured okay, although the apprenticeship has changed to fitch and it has not started yet. I feel a bit lost with what is happening but I'm sure it will become clear soon.

5/10

5. How much support do you receive from your employer?

The support has been great.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Have not received any support as of yet as it hasn't started yet and we have not fully been introduced to them.

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I am sure it will be a massive help once It gets started

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

N/A not sure

3/10

9a. Would you recommend Fidelity International to a friend?

Yes

9b. Why?

IT's a great company and can progress.

10. What tips or advice would you give to others applying to Fidelity International?

Make sure they are confident they want to be on the phones, I find it really challenging being someone with anxiety. Also to be prepared for a lot of calls and a different variety of customers. Confidence/knowledge comes with time, but to be prepared for a challenge