Customer care Review

by HSBC

Rating

5.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer care, dealing with vulnerable customers via telephone and Supporting their financial needs. Also responsible for answering customer services calls

8/10

2. Have you learnt any new skills or developed existing skills?

Yes Customer service Communication Complaints

8/10

3. To what extent do you enjoy your programme?

not very.

3/10

4. How well organised/structured is your programme?

I believe it could have been okay but due to pandemic and little communication it has resulted in a poorly organised programme

4/10

5. How much support do you receive from your employer?

Little

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

A good amount but could have been better

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

To some extent

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not due to pandemic

4/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

if they want a call centre role it has very good benefits

10. What tips or advice would you give to others applying to HSBC?

ensure you know what a call centre feels like