Change Delivery Manager Review

by HSBC

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Designing, testing and delivering change into the branch network- project management, performance management. Mostly non-customer facing, some time spent in branches deploying change with customers and colleagues.

9/10

2. Have you learnt any new skills or developed existing skills?

Have done professional qualifications throughout my time with HSBC- and am now doing the mastership through Cranfield. There has also been regular internal courses - development is very much a priority.

9/10

3. To what extent do you enjoy your programme?

Balancing study and work can be a challenge- especially when there are multiple assignments due in a short space of time- but working remotely due to covid has given me a much better work life study balance.

7/10

4. How well organised/structured is your programme?

Fairly well organised, structured units/ assessments.

7/10

5. How much support do you receive from your employer?

Lots of support- 20% off the job for study, and very flexible and accommodating. Manager is brilliant and has a great attitude towards supporting my study

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Tutor support feels more of a formality and doesn't add value- feedback is slow to be received, feels like a tick box exercise. The actual lectures are great.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Gives me a much better understanding of the wider industry- and also how to work with others (due to organisational behaviour/ politics).

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Pre-covid yes, at the moment- no. Only remote activities- linked to wellbeing.

7/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

Very supportive, career progression, personal development.

10. What tips or advice would you give to others applying to HSBC?

If you're passionate about delivering a world-class experience to customers then go for it.