Service Delivery - Fibre to the Premises Review

by BT Group

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves providing fibre from a connectorised block terminal either overhead or underground to a customers premises. Fitting an optical network terminal and a customer service point where two cables are spliced together to join the fibres and provide a service.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learned how lots of new skills including; how to climb a ladder & pole safely, working in the underground network and how to set up road works guarding. I have developed my existing customer service and teamwork skills.

9/10

3. To what extent do you enjoy your programme?

Thoroughly enjoying working for the company and doing what I am doing.

9/10

4. How well organised/structured is your programme?

Very well organised.

9/10

5. How much support do you receive from your employer?

There is lots of support with a multitude of people available at the end of a phone to help support or guide you if you have any issues

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Fully supported, always someone available to speak to.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Gives me a full understanding of what I should be doing and how I should be working.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None so far that I have seen

5/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Great company to work for so far. lots of flexibility & a good work life balance.

10. What tips or advice would you give to others applying to BT Group?

Safety is number one!