Specialist Banking agent Review

I deal with potentially vulnerable customers and help with a variety of things, this could be their day to day banking, it may involve account opening if their is a need for a new account. Referrals to the police or social services if appropraite, anything we can do to assist the customer who needs help.

Both. I have learnt all about HSBC products and systems and their procedures but i have also developed my customer servicing skills. I have developed my skills further as i know understand more that we can do to assist certain customers. I have learnt how to do a social services referral and account opening procedures.

There has been a lot of learning in my role, a lot of which could have been condensed as i already knew how to do it/what to do. The degree has been good so far as there is a lot of new things i am learning, it can be hard at times to get your head around, but overall very good.

Very well structured. before each lecture we get sent the powerpoint and activity pack so we know what we are covering. The online learning also goes on the libf website in advance so we have time to review this before our lecture. We are never left without anything to do as this resurces are always avaliable to us.

I get a lot of suport, my manager is always avaliable if i need any help or assistance. The training has been strucured to my needs and my feedback has been taken on board. if there is ever anything i need, i am not afraid to ask and get the support required.

There is a lot of support available from a range of people. Our lecturer is always avaliable to anwer any questions, and will arrange individual calls if you need extra support. there is also a library team who will help as much as they can when it comes to completing the essays for our assignments.

In the role i currently do, i dont feel my qualification is helpful towards the role as it is customer facing therefore cannot be applied , and the qualification is not relevant. i believe this will change when i get a different placement, but it is not relevant at the moment.

Due to covid i am unsure what activities there are, as i haven't been able to meet with anyone. I have been invited to weekly quizes over zoom, and there has also been a 24 hour relay which anyone could participate in to raise money for charity. All communiction for this has been over email

Yes

There is a lot of carer progression avaliable through HSBC and the chance to work in other countries. There i also a lot of benefits which are good through my choice which is appealing. All the people are very friendly and always willing to help. The wage is also competitive.

Be yourself, dont try and lie about how you are or what makes you you. Everyone is so different at HSBC there is no need to change how you are. Do research around the role and company so you have a better understanding before applying as the job isnt for everyone