Retail Apprentice Homeworker Review

Every day I have to communicate with my team and receive daily updates/policy changes from my manager in order to be able to do my job compliantly and give my customers the most up to date information. I talk to customers via telephone, email and live chat, helping them to book/amend/cancel their holidays, answer any queries, take payments and help them find their perfect holiday.

I have learnt so much in my apprenticeship, in terms of developing my confidence in myself as well as in work and also gained so many customer service skills, time management skills, teamwork skills and am starting to learn management skills and making the conscious effort to continue to learn those skills throughout the apprenticeship.

I have thoroughly enjoyed my whole apprenticeship. I have learnt so much and I have been supported by my assessor throughout. I enjoy working hard and learning new things so I have found my apprenticeship really interested and learning about both the leisure and some of the business side of the travel industry and extending my learning further than my other colleagues.

My apprenticeship at the start was a lot less structured than what it is now. Once I got into the rhythm of it and had the support from the right people it automatically became so much more structured and I got much more organised and really got into the routine of taking time to focus on the apprenticeship instead of multi-tasking all the time.

I feel very supported by my employer. My assessor is always there to support me with answering any questions or helping me by rereading some of my work and helping me perform to the best of my ability. My current manager is so supportive and does everything she can to help me complete my work and is so encouraging in regards to my upcoming exams.

I haven't started this yet due to delays in my exam however my apprentice coach has been very supportive in setting up an appropriate time for me to discuss and prepare with my exam and preparing me with revision materials and helping to prepare me for what style questions I will be asked.

My qualification has made me perform so much in my role because I have so much more destination and system knowledge than some of my other colleagues as I have been given the additional training to be able to improve my knowledge and share this with my team and my customers.

I don't believe so however we do have social activities within our teams which we can do on our own for example, team mingles/quiz nights/ team parties which helps us to get to know each other better. Especially as I work from home we have virtual meetings in order to keep the team spirit.

Yes

I love TUI, I genuinely enjoy working for TUI. I love the products we offer, I love what the company stand for and I like the people I work with and work for. I have always felt supported and heard in my role. I would 100% recommend TUI to anyone.

Go in with confidence and show you're passionate about the industry and role. TUI always want keen employees who are excited to come to work and have great work ethic. Talking confidently and showing your love for travel would be a big noticeable feature for someone employing into this job.