customer services manager Review

by Savills

Best Apprenticeship Employer

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

As head of department in a shopping centre I specialise in the customer journey and the overall customer experience. Day to day my role varies i mostly manage projects and ensure standards are upheld through our staff and they reflect our brand image.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt how to mange projects methodically, improved my communication techniques and have become more self aware which overall has improved my managing people skills.

9/10

3. To what extent do you enjoy your programme?

I have enjoyed all the topics, especially being able to put them into practise at work and in my day to day role.

9/10

4. How well organised/structured is your programme?

At first it wasn't at all and i wouldn't have continued with the programme if this carried on. However, after addressing this with the tutor and some changes with a new tutor is completely changed my experience for the better.

9/10

5. How much support do you receive from your employer?

Supportive to have some study time but i don't think they really understood the time and workload the course comes with, only because I am in a senior role i was able to influence this.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have received as much support as i need.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I can clearly see where I can apply knowledge, skills and behaviours I have learnt in my day to day role, i think i have made quicker decisions and have become more well rounded manager

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not really

6/10

9a. Would you recommend Savills to a friend?

Yes

9b. Why?

Its a big company with lots of opportunities

10. What tips or advice would you give to others applying to Savills?

i'm too new to the company to comment