Customer Advisor Review

by BT Group

Best Apprenticeship Employer

Rating

5.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Taking calls to support customers with technical issues with the cloud services or broadband

5/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt to communicate more professionally and also bettered my customer service skills.

9/10

3. To what extent do you enjoy your programme?

I enjoy my apprentice programme a lot as it has been quite interesting but also gives me a break from my day to day role of taking calls

10/10

4. How well organised/structured is your programme?

I am kept up to date with one to ones. However, now I am finishing none of it has not been very clear and I haven't been kept updated through the process of me graduating.

4/10

5. How much support do you receive from your employer?

I get a lot of support from the apprentice department and whenever I contact them they are always very prompt to help me. However my actual team manager and people in my day to day job are not very knowledgeable of apprenticeships so can't help

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

At first not a lot of training, but when a few of us was struggling to pass we were provided a training day which massively helped

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I don't feel that my apprenticeship relates to my current role

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend BT Group to a friend?

9b. Why?

When I first applied to my apprentice I was told it would be 18 months but it turned out being a 3 year course. Also I don't enjoy my current role so wouldn't recommend this to someone else

10. What tips or advice would you give to others applying to BT Group?

To be confident and be yourself