Openreach SD Engineer Review

I am a service delivery engineer for Openreach. I repair telephone lines and provide service to customers. I also maintain the netwrok and fix faults in the netwrok and the exchange if needed. I am in my van all day driving around to different customers premises to complete my job

I have learnt a lot of new skills. I had no previous experience in engineering or telecomms so I have started from scratch to learn how to become a SD engineer. I have learnt how to climb poles and how to use my tester to find faults in the network

The programme is challenging and sometimes overwhelkming, but is rewarding and in general enjoyable. There is a lot of pressure which is sometimes not enjoyable, but I am enjoying learning new skills and developing myself. I look forward to the pay rise and becomi9ng a good engineer in the future.

The programme is really well organised. Yopu have a set out training plan you follow and then have a buddying period to work on these with a confident engineer. You also have set days to work on your qualification out of the workplace which is nice. Sometimes things change last minute.

I recieve a lot of support from my assessor, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. This is around my qualification. Support from my line manager is generally good, however it can feel sometimes that I am thrown into the deep end and sometimes they forget I am an apprentice still. Support from engineers is great

As above: I recieve a lot of support from my assessor, Adam George. This is around my qualification. Support from my line manager is generally good, however it can feel sometimes that I am thrown into the deep end and sometimes they forget I am an apprentice still. Support from engineers is great

Some of the content in my qiualification does not seem relevent to my work role. However when my assessor explained the content and how it relates in general then it made a lot more sense. In general the qualification can link to most stuff I do in my job in general.

Yeahj thyere is a lot of stuff you can do. We have a learning home system with training you can do on your own. We can also use Linked in training. There is also an academy site with training for using Excel etc if you are unsure how this works.

Yes

The pay is good and the training is really good. You get a qual at the end of it what is great. There are some great benefits you can access and the job is varied so it feels fresh. A lot of people have been in Openreach for years which is good.

Be prepared to wait. I waited a total of 7 months from applicationn to joining. Luckily I was already in a job but it did at time feel like I had been forgotten. Once in the door though make sure you are switched on and listen. There is a lot to take in!!