Senior Retail Manager Review

Retail manager, I oversee seventeen staff and ensure risk and compliance, financial control, welfare and development of staff, handovers to assistant manager, one to ones with staff, deal with customer issues, complaints or escalations. We have a foreign exchange bureau I am also accountable for. I look at profit and loss reports to ensure we are profitable and meeting KPIS

I have learned new skills, these include things such as priority management how to handle difficult conversations, working with money and finances. How to be self aware. My apprenticeship has helped me write and handle reviews with my staff and generally in day to day activities I feel I have gained skills

I used to enjoy it working in a smaller store however it has come to light since then that all the modules I was completing and submitting wasnt actually the correct information and I failed the modules that were completed. I also was given exactly what to prepare for my finals in my mock and my finals were completely different so feel I was marked down. I am now 4 years in to an 18 month program and still dont really know how to proceed

I used to feel that it was well structured however as per above I also was given exactly what to prepare for my finals in my mock and my finals were completely different so feel I was marked down. I am now 4 years in to an 18 month program and still dont really know how to proceed. My assessor left Hart and noone advised me then I just failed and have had to recomplete a lot of work

Honestly I don't receive any support any more, I used to be able to manage this myself in a quieter store as I would just crack on with work that needed doing but now I am in a busy store I never get given time to do this with

I used to receive regular updates, now I get an email or call every now and then. I used to be able to manage this myself in a quieter store as I would just crack on with work that needed doing but now I am in a busy store I never get given time to do this with. On my call last week I had diaried it out but the lady never called me then said I didn't hear from you.

It definitely helped me improve I have learned new skills, these include things such as priority management how to handle difficult conversations, working with money and finances. How to be self aware. My apprenticeship has helped me write and handle reviews with my staff and generally in day to day activities I feel I have gained skills

Company events - Yes meetings and conferences etc Company activities - as per above Social events - only really christmas dos Any voluntary initiatives - we have local paper 'tui gurus' Local community - no Events / classes - some webinars Location - Plymouth Leisure / sports clubs - No What do you do when you are not working? - N/A

Yes

Apprenticeship aside I love my job. Work is a bit weird at the moment but that is just down to the pandemic, I love making customers happy and TUI put the customer at the heart of what they do. Theyve also aided my development to a senior manager since starting in 2014.

My advice would be that there is a lot to learn but it is worth it. I would say maybe not the industry to join right now in the middle of a pandemic but definitely a great industry with loads of challenges to keep you busy. the perks are great too